Effective Date: July 15, 2025  |  Last Updated: June 26, 2026

Hawaii Home Remodel, LLC (“we,” “us,” or “our”) is a licensed design-build general contractor serving homeowners throughout Hawaii. We are committed to protecting the privacy of anyone who visits our website or contacts us for remodeling services.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you:

• Visit our website at https://www.hawaiihomeremodel.com

• Submit a free estimate or contact form

• Respond to a Google Ads lead form

• Contact us by phone, text message, or email

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1. Information We Collect
Information You Provide Directly
When you fill out our contact form, free estimate request, or Google Lead Form Ad, we collect:

• Full name

• Phone number and email address

• Property address or zip code

• Project type, scope, and description (e.g., kitchen remodel, home addition, garage conversion)

• Any information you share during phone, text, or email correspondence

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Information Collected Automatically
When you visit our website, certain data is collected automatically:

• IP address and general geographic location

• Browser type, device type, and operating system

• Pages viewed, time on site, and referring URLs

• Clicks, scrolls, and site interaction data (collected via Google Analytics and Google Tag Manager)

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2. How We Use Your Information
We use your information to:

• Respond to your inquiry and schedule free consultations or estimate appointments

• Communicate with you about your remodeling project via phone, text, or email

• Prepare and deliver project proposals and estimates

• Improve our website performance, advertising, and user experience

• Analyze aggregated, anonymized traffic patterns to understand how people find and use our site

• Comply with applicable laws and legal obligations

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3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking tools, including Google Analytics and Google Tag Manager (GTM), to measure website traffic and advertising performance. This data is generally aggregated and does not directly identify individual visitors.

You may disable cookies at any time through your browser settings. Please note that some website features may not function properly if cookies are disabled. You may also opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

4. Text Message (SMS) Communications
If you provide your mobile phone number and consent to receive texts from us, we may send SMS messages to schedule appointments, follow up on your estimate request, or provide project updates.

• You may opt out at any time by replying STOP to any message from us.

• Reply HELP for assistance or contact us directly.

• Message and data rates may apply.

• We will not send unsolicited marketing texts without your prior express written consent.

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5. Sharing Your Information
We do not sell your personal information. We share your information only as necessary to operate our business, with the following categories of third parties:

• Google — for advertising (Google Lead Form Ads) and website analytics (Google Analytics / Google Tag Manager)

• Wix — our website hosting platform, which may collect technical data as part of standard site operations

• Houzz — if you contact us or leave a review through the Houzz platform, Houzz’s own privacy policy applies

• CRM and scheduling tools — software we use internally to manage leads, appointments, and follow-ups

• Affiliated professionals — our affiliated architect partner (Linda Chang-Shimaura Architect) may receive project information when architectural design or permitting services are involved, subject to confidentiality

• Legal authorities — when required by law, subpoena, court order, or to protect the safety or rights of any person

All third-party service providers are required to handle your data in a manner consistent with applicable privacy standards.

6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, to provide our services, or as required by law. Customer inquiry and project records are generally retained for up to five (5) years following project completion or last contact. If you would like your information deleted sooner, please contact us using the information in Section 10.

7. Your Privacy Rights
Regardless of where you are located, you have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Opt out of marketing emails or SMS messages at any time

We will respond to all verified data requests within 45 days. To submit a request, contact us at the information in Section 10.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and to opt out of any “sale” of that information. We do not sell personal information as defined under the CCPA.

8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include access controls, secure communications, and appropriate data storage practices.

In the event of a data security breach that affects your personal information, we will notify you in accordance with Hawaii’s data breach notification law (HRS Chapter 487N) and any other applicable requirements.

9. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information without parental consent, please contact us immediately and we will promptly delete it.

10. Contact Us
For questions, data access or deletion requests, or privacy concerns, please reach out to us directly:
Hawaii Home Remodel, LLC
1020 Auahi Street, #5010, Honolulu, HI 96814
Phone: (808) 683-6009
Email: HawaiiHomeRemodel@gmail.com
Website: https://www.hawaiihomeremodel.com

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11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any update constitutes your acceptance of the revised policy.